Adrian we felt we had to write to you commending your professional and sensitive conduct for Aunt’s funeral service. The situation for us as distant relatives but with having the responsibility for her funeral arrangements was made easier by your management. Furthermore, we would like to say a huge thank you to Sue, your sister, for the floral tributes both on the coffin and for us. They were elegant, fresh and considering we only had a phone call the day after visiting you she portrayed our wishes in floral tributes marvellously. A huge thank you Sue. We remain extremely relieved that Aunt chose your establishment and sincerely thank you and your colleagues for attending to her so dearly.